Refund policy

Last Updated: 31st March 2026

We want you to love your Tessheart jewelry.

1. Returns
Returns are accepted within 7–14 days of delivery
Items must be unused, unworn, and in original packaging
2. Non-Returnable Items
Earrings (for hygiene reasons)
Customized or engraved pieces
Sale items (if specified)
3. Refunds
Approved returns will be refunded to the original payment method
Refunds are processed within 5–10 business days
4. Exchanges

We offer exchanges for defective or damaged items only.

5. Damaged Items

If your item arrives damaged, contact us within 48 hours with photos.

6. Return Shipping
Customers are responsible for return shipping costs (unless item is defective)
7. Contact Us